Privacy Policy

KANSARA – Store Policy

At KANSARA, we are committed to delivering high-quality fragrances with transparency, reliability, and customer satisfaction. Please review our store policies carefully before making a purchase.

1. Order Processing

All orders are processed within 1–2 business days.

Orders placed on weekends or holidays will be processed on the next working day.

Once your order is confirmed, you will receive an order confirmation message/email.

2. Shipping & Delivery

We offer pan-India shipping.

Estimated delivery time: 3–7 business days, depending on location.

Delivery timelines may vary due to unforeseen logistics delays.

Customers will receive a tracking ID once the order is dispatched.

3. Return, Exchange & Refund Policy

All products are non-refundable to maintain product hygiene and authenticity.

We allow a one-time exchange only in case of:

Damaged product

Incorrect item delivered

Manufacturing defect

Conditions:

Request must be raised within 48 hours of delivery

Product must be unused and in original packaging

Unboxing video proof is mandatory

Only one exchange per order is allowed.

No exchanges will be accepted for fragrance preference or used products.

4. Product Authenticity & Quality

All products sold by KANSARA are 100% authentic and quality-checked.

Regarding Perfumes, minor variations in fragrance or packaging may occur due to batch production or ingredient sourcing.

5. Pricing & Payments

All prices are listed in INR (₹) and are inclusive of applicable taxes unless stated otherwise.

We accept secure payments, through trusted payment gateway via:

UPI

Credit/Debit Cards

Net Banking

Wallet

6. Cancellations

Orders can be cancelled only before dispatch.

Once the order is shipped, cancellation requests will not be accepted.

7. Customer Responsibility

Ensure correct shipping address and contact details at checkout.

KANSARA will not be responsible for delivery failures due to incorrect information.

8. Limitation of Liability

KANSARA is not liable for:

Delays caused by courier partners

Misuse of products

Allergic reactions (patch test recommended before use)

9. Intellectual Property

All content, branding, product names, and visuals of KANSARA are protected and cannot be used without permission.

10. Contact & Support

For any queries or support:

Email: vkan977@gmail.com

Response Time: 24–48 business hours

Brand Commitment

At KANSARA, we aim to deliver premium products with trust, quality, and consistency, ensuring every customer experiences true luxury.